Effective Date: 11 May 2025
RM Contractors Ltd. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, submit enquiries, or interact with us online.
1. Who We Are
RM Contractors Ltd
Usher Lane
York
YO32 2LQH
Email: info@rm-contractors.co.uk
We are a UK-based provider of professional cleaning and maintenance services. This privacy policy applies to our website and all services we offer directly.
2. What Data We Collect
We may collect and process the following personal data:
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Contact Information – e.g. name, email address, phone number (submitted via forms)
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Company Details – if you provide this during a commercial enquiry
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Marketing Preferences – your opt-in or opt-out choices
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Technical Data – IP address, browser type, operating system, referring URLs
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Usage Data – pages visited, time on site, click patterns (via Google Analytics 4)
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Tracking Data – information collected through cookies, including via social media platforms (e.g. Facebook Pixel, LinkedIn Insight Tag)
3. How We Collect Your Data
We collect your personal data through:
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Website forms (e.g. contact or quote forms)
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Email and telephone enquiries
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Cookies and tracking technologies, such as:
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Google Analytics 4 (GA4) to understand user behaviour and improve our site
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Social media tracking tools like Meta Pixel and LinkedIn Insight Tag to help optimise advertising performance
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4. How We Use Your Data
We use your data for the following purposes:
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To respond to your enquiries and provide the services you request
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To manage and improve our website and marketing activities
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To contact you with relevant service updates, insights, or promotional offers (only if you have not opted out)
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To analyse website performance and marketing campaign effectiveness
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To comply with legal and regulatory obligations
5. Marketing and Communications
If you submit your details via our website, we may contact you with relevant follow-ups, news, or promotions about our services. You will always have the option to:
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Opt out at any time by clicking an unsubscribe link in our emails or contacting us directly at info@rm-contractors.co.uk
We do not sell your data to third parties, and all communications will originate from RM Contractors Ltd.
6. Cookie Policy
Our website uses cookies and similar tracking tools to improve functionality, monitor performance, and deliver relevant advertising. You can control or disable cookies through your browser settings. For more detail, see our [Cookie Policy].
7. Data Sharing and Security
We do not sell, rent, or trade your personal data. However, we may share data with trusted third-party service providers (e.g. website hosting, analytics, CRM tools) who support our business operations under strict confidentiality.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
8. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to processing or request data restriction
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how we are using your data
To exercise any of these rights, please contact us at info@rm-contractors.co.uk.
9. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes to our practices or regulatory requirements. Any changes will be posted on this page with an updated revision date.
